How to download proof of payment for a refund

If your tenancy is deleted before being fully signed, or you have accidentally paid your rent payment directly to us - you may need to send us documentation in order for the refund to be processed.

We require 1 document, a bank statement or transaction extract that is clearly showing:

1. Account holder's name

2. Account number

3. Sort code

4. Original transaction for which a refund has been requested

We have personalised guides showing you how to download sufficient documentation for us to process your refund.

Please select your bank below: